Mercedes-Benz & smart Dartford in Dartford, England Closed now

Reviews about Mercedes-Benz & smart Dartford

• ★ ★ ★ ★ ★

  2017-07-19, by Markus Schmidt
  Excellent customer service delivered by a very friendly team. Had some issues with my start / stop function and MB Dartford’s team was very accommodating to getting to the bottom of the issue. Throughout the process, from making the appointment to picking up the car, the team was very friendly, forthcoming with information and attentive. Happy to bring my car to the Dartford team again!
• ★ ☆ ☆ ☆ ☆

  2017-06-18, by Mark Rose
  Had a very bad experience with Mercedes Benz Dartford dealership today. Had my car booked in to programme a spare key I purchased from them. Booking a was 10:00am today and was told it would take an hour to do, after checking into the service desk @ 10:00 am I waited for 40 mins only to be told I would have to wait for 3 to 4 hours +, baring in mind before I arrived I told them I would have a 6 day old baby with me so it would need to be done quickly. In the end I had to leave the car with them because an item on the engine had to be changed as a safety measure (part of a recall) which I wasn’t given prior notice of. I was taken home by Mercedes and left with no car all day and collected @ 16:00 hrs to get my car. So say this is a shambolic service coming from a company as big as Mercedes is an understatement to leave a new mother with a new born baby without any form of transport is a disgrace. Mercedes Benz UK really need to review the service given my Mercedes Benz Dealer in Dartford